Biodux customer support: Something not right? Talk to the people who set you up.
Existing client? Our support team is available Monday to Saturday, 8am to 6pm (WAT). Have your property name and a short description of the problem ready.
Before you call
Four quick checks
-
Kitchen or bar tickets aren’t printing
Check the printer is on, has paper and is connected. If one station’s printer is down, orders can still print at the cashier while you sort it out.
-
A receptionist can’t open a screen
That’s usually user rights. A supervisor can check which group the user belongs to and what that group is allowed to do.
-
Night audit says the room is already charged
That’s Biodux protecting you from double billing. Check the guest’s folio before posting anything by hand, and call us if the charge looks wrong.
-
A key card won’t encode
Check the encoder is connected and the lock interface is running on its PC. If it still fails, note the room number and call us with the lock brand.
Not a client yet? Book a demo or read our guides for hoteliers.